>Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe
Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe
Bumper has announced a major expansion of its partnership with CitNOW which will see its Buy-Now-Pay-Later platform embedded in vehicle health check videos sent to aftersales customers across Europe.
The service has been launched in the UK, where it is already available at over 700 sites, and will debut shortly in Germany and Spain followed by other European countries.
The integration with CitNOW Workshop, the widely-used eVHC tool, will enable customers to approve repair work online and arrange interest-free monthly payments at the same time on a single web page.
“This significant new integration with CitNOW will help relieve the workloads of busy workshop teams and enhance the conversion of aftersales revenue opportunities, while delivering a convenient and seamless digital customer experience,” said Jack Allman, Bumper co-founder and CCO.
“Customers receiving eVHC videos will now see what work needs to be authorised, how much it will cost and choose whether to split the bill over interest-free monthly instalments. Furthermore, as all of this can now be done digitally, it will free up service advisors to help those customers in need of greater attention.”
Commenting on the rollout Rab Fyfe, director of product at CitNOW, said: “Both Bumper and CitNOW provide similar dealership benefits in the workshop which help drive sales and efficiencies and deliver improved customer satisfaction. We already share a large customer overlap, so by working together we can help workshops achieve higher invoice values through increased parts sales, making this a natural partnership.”
This latest move marks the next stage of Bumper’s expansion into other European markets, following its launch into Ireland in April 2021, its first territory outside of the UK.
Bumper provides an interest-free digital payment platform for vehicle repairs and services, enabling owners to spread their costs. Formerly Auto Service Finance, the multi award-winning UK fintech company delivers an instalment financing solution using proprietary AI enabled technology to facilitate real-time lending decisions.
Bumper enables dealerships and garages to sell a larger proportion of red and amber work, reducing workshop downtime, with no risks or liabilities, while also creating greater customer loyalty.
Co-founded by CEO James Jackson and CCO Jack Allman, Bumper is rated 89 in the 2021 FT 1000 listing of Europe’s fastest growing companies as well as the ninth fastest growing fintech business. Bumper works with 2,500 franchised dealers, over 700 garages and major car brands across the UK and Republic of Ireland, helping over 100,000 drivers to fund their servicing and repair bills.
Bumper is based in Sheffield and London, with a tech development centre in Ankara, Turkey.
An innovator and market leader, CitNOW supplies video and digital communications tools to over 6,000 automotive retailers (including 92 of the UK’s 100 largest car dealer groups) with over 10,000 users and 43 vehicle manufacturers. Its app-based video and image management platform helps dealers build stronger, more transparent and more productive customer relationships.
CitNOW's contactless communication tools improve processes in both sales and aftersales, helping to increase customer loyalty, stock turnover and revenue. In 2020, CitNOW helped retailers in 64 countries create more than ten million videos – an average of more than 27,000 every day.